FAQs

How can I pass on my comments to GoldenTour?

We will be happy to hear your comments, of course in the situation on tour. Anything might happen, please contact our tour manager to solve a problem, immediately. 

Please contact our customer services department at sales@goldentour.vn , hotline at +84-939446006 ( 24/24h x 365 days) or alternatively you can write to Director of GoldenTour at peterpham@goldentour.vn , Whatsapp/ Viber: +84967966777 ( Mr. Peter)

How secure are my personal details?

Your personal details are entirely secure. Your personal information is submitted on a secure server with 128-bit SSL encryption and is used only in order to create your booking and/or contact you if there is any problem with your booking. Your details will not be passed on to any third-party.

Could you please let me know the exact time of pick-up from my hotel? Where do I need to stand to get picked up?

Normally, if you have booked a private transfer or tour with our company, we will pick up you at the hotel or at your choice. You should be at lobby by 5 minutes before the pick up time.

For  S.I.C tours or transfers, mostly we'll pick up at the central hotels, the time is flexible in 30 minutes due to the traffic and other punctual guests. Our guide will call the hotel reception when she/ he move to the next point.

Do you offer group discounts?

If your group consists of 10 or more people, then please contact our Sales department who will be happy to assist you with your enquiry and see what we can arrange for you

Can we show our tickets on a mobile phone without presenting a printed copy as we do not have access to a printer?

Unfortunately, we cannot accept tickets shown on a mobile phone or tablet. Clients must ensure they have a ticket printed and this can be done for you at any of our three visitor centres

Golden Tour, GoldenTours or Golden Travel, are they are same or different companies?

GoldenTour & Convention, short name is Golden Tour ( GoldenServices Group) is leading company with over 13 years of experience. The head office in Hanoi - 25 Truong Han Sieu Str., Hoan Kiem Dist and branch office in Ho Chi Minh City. Our operation is based in the head office.

The website are https://www.goldentour.vn  ( no s character) is our English for inbound tours - Vietnam - Laos - Cambodia - Myanmar - China destination and https://www.dulichcongvu.com ( Vietnamese for outbound and domesic tours)

The logo and trade marks always include sentence YOUR GOLDENSERVICES

Can I book special offers over the phone?

Special offers are exclusive online offers and are unavailable over the phone. If you have any questions with regards to the tour/activity our call centre will happily be able to assist you with these.

Once I have booked, can I amend my booking?

Amendments can only be made to coach tours. Please call us 24 hours prior to your tour's departure time and date. Amendments cannot be made to entrance tickets, theatre tickets, Rail Trips

How do I cancel my ticket?

For full and half day coach tours, a refund will only be made if you cancel over 72 hours before your tour. If you cancel later than this, you will not be refunded. All fast-track entrance tickets, open top bus tours, theatre tickets, rail trips, overnight Tours and lunch and dinner products cannot be cancelled once booked.

I have booked on-line. How do I get my ticket/voucher?

You will automatically receive an e-voucher to your email address. Please print your voucher/ticket which contains your unique reference number. Please remember to bring this with you on the day. You will not be allowed entrance to an attraction without a valid ticket.

Can you arrange a pick up from my hotel?

We offer a courtesy pickup service from over 50 central city hotels for our full day coach tours. Please do give us a call and we can tell you where the closest and most convenient pick-up point is.

Can you arrange a pick up from a hotel mentioned in your list of complimentary pick-ups even if we are not staying there?

Yes you can, however please call Golden Tour to confirm the pick-up location and time.

Where will I be dropped off following my tour?

The driver has to adhere to strict legal and time restrictions and this restricts the options that we can offer you. We can offer you a choice of three possible drop-off points within central Hanoi or Ho Chi Minh City (unless stated otherwise during the tour), all within close proximity of bus / taxi station

What time will I return from my tour?

Depending on the tour, our full day coach excursions generally return to Hanoi or Ho Chi Minh City between 6.30pm to 8.00pm, traffic permitting. Our unescorted train tours return between 8.00pm and 10.00pm.

The children policy

Almost of our tour applied below policy, some special tours have a bit different policy.

Children from 1-5 years will be charged 50% of the adult price, sharing room with parents (no bed)

Children from 6 - 12 years will be charged 75% of the adult price, sharing room with parents (no bed)

Children from 6 - 12 years will be charged 90% of the adult price, sharing room with parents (with extra bed)

Children from 12 years above will be charged 100% of the adult price.

Is there a dress code for certain destinations/situations?

When visiting religious sites, participating in homestays and visiting the Ho Chi Minh Mausoleum, you should dress modestly with shoulders and knees covered. Also please remove hats when entering temples.

Check in and check out time

Check in time: 14.00 and Check out time: 11.30 noon

If you want to check in the room earlier or keep the room later, a surcharge will be applied. However, we will try to get the hotel room at the soonest if your flight / train arrival time in the morning. It's will be upon available and inform you ASAP

Can I upgrade to higher standard hotel, 3 stars to 4 stars hotel ?

We can book all 4 star or 5 star hotel for you or You can upgrade some of services (not all package) to higher class, for example in the last stop of the tour. Upon request, we will quote an extra cost at very reasonable price.

However, please make a booking at the earliest. We always try to give you valued added benefit and may ugrade hotels free of charge. WOW ! 

How do I pay and how I transfer by T/T ?

To make payments through our website we accept MasterCard, Visa, American Express or you may in cash in our office or travel agents.

Or you may choose to pay by T/T

Account name: GOLDENSERVICES J.S.C

Account:               0011.374.129.941

Swift code:           BFTV VNVX

At: Joint Stock Commercial Bank for Foreign Trade of Vietnam (Vietcombank)

Bank Address: №33 Ngo Quyen Str., Hoan Kiem District, Hanoi, Vietnam

Why book with GoldenTour ?

Established in 2002, GoldenTour is the leading sightseeing company in the Vietnam. GoldenTour are part of the GoldenSevices Group. We provide tours to well-known attractions as well as an extensive range of sightseeing tours, rail products, evening tours, cruises and much more. You will travel in luxury air-conditioned coaches, escorted by a professional guide.

You may like https://www.goldentour.vn/why-travel-with-us.html or Our Quality