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In its Travelers’ Choice Major Airlines – Asia 2018 announced on April 9, Viet Nam’s national flag carrier stands shoulder to shoulder with other five-star airlines, including Singapore Airlines, All Nippon Airway (ANAs), Korean Air, Garuda Indonesia, and Cathay Pacific.
The award winners were determined using an algorithm that took into account the quantity and quality of airline reviews and ratings submitted by travelers worldwide, over a 12-month period.
Airlines are rated on categories such as customer service, seating, sanitation, meals and drinks, check-in procedures, and entertainment facilities.
TripAdvisor launched its airline review category two years ago. The website has so far gathered more than 900,000 reviews for over 550 carriers worldwide. Of these, Vietnam Airlines have received nearly 4,000 reviews in 26 different languages, attracting huge attention from the TripAdvisor travel community.
“We are thrilled to recognise the global TripAdvisor community’s favourite airlines and shine a spotlight on the carriers around the world that provide the very best flying experiences,” said Bryan Saltzburg, senior vice president and general manager for TripAdvisor Flights.
“The Travelers’ Choice awards for airlines recognise the carriers that exceed passenger expectations and receive top marks from travelers,” he added.